Check the following things if Wi-Fi and LAN Internet function is not operating properly. The problem may have been caused due to the customer’s poor internet connection as well therefore, follow the steps below to check where the source of the issue is coming from.
Wifi
1. Check if the device can be connected using the Hotspot on your phone (using 2.4Gz). If it can, check steps 2. If it can't, try updating the device, or in order replacing the Wifi Dongle, DNO2 Board or IF Board
2. Check if the customer's network is using unsupported band or frequency.
Only devices after 2021 can use the 5Hz frequency. For older devices 2.4Gz must be used*
InBody devices cannot use the channel 100 to 161 with 5Gz networks*
* This information can be found using an application on your phone, like WifiMan
If the customer is using unsupported channel or frequency, ask him to set his router to fix this issue.
3. Try to move closer to the router
Lan
1. Verify that the Ethernet cable is working using another device or computer
2. If the cable work, try replacing in order : IF Bard, IF Cable, DNO2