In the Digital Firmware version 0455 or higher for InBody970/BWA2.0, and version 0454 or higher for InBody770/570/370S/270, a security function that requests the security Token value of the server has been added when connecting to the Cloud Server. If a customer uses a customized server, the Cloud Server may not be connected and the device will show that it cannot connect to the server.
1. Changes
With security added to the 0454Ver. and later, a logic was added to check Token values, and InBody V2 server was opened for this purpose.
However, in the case of customers who use their own servers such as Amway, Green Cross Wellbeing, David Health, e-Gym, etc there is problem that the server cannot be connected if they upgrade to 0454Ver. or higher because the server V2 is not made on their server.
2. Solution
An option to go back to the V1 version has been added. For this :
1) Go to the menu [Administrator Menu] > [16. Internet Options] > [Wi-Fi] or [LAN] and connect to internet
2) After you enterered the customer URL and after selecting [04. Cloud Service], the server displays a message saying that there is no response from the server
3) Simply tap the bottom left corner 3 to 10 times until a bip sound. The device will then use the V1 Method, like with previous firmware :
After this, it should connect fine to Custom servers :
In order to revert back to V2 servers, it is necessary to Initialize the setup