Dear all,
3 cases of the rebooting issue have been reported (2 cases of Initial Defects and 1 case of 1-2 year Defect) where the device is rebooted while the error message "Please wait while the InBody restarts. Please wait a minute" is displayed and "An error has occured. Please contact Customer Service." is shown.
The issue is attributed to the incompatibility between the InBodyKernel/Program with ESMT DDR2 which is newly applied due to the discontinuation of Samsung DDR2. (Application Date of ESMT DDR2: 2023/09/25~2023/12/27). The Solution is to upgrade the program (0441 Ver) which has been designed to force to terminate the InBody program and initialize the memory when the rebooting issue occurs.
We request to upgrade the Digital Program (to 0441 or higher) for devices manufactured from 2023-09-25. This should preferably also be done during pre-inspection/before delivering the devices.
The programs details can be found here :
InBody770 : Download link
InBody570: Download link
InBody370S:Download link
InBody270: Download link